PRIVACY POLICY

1. WHO WE ARE

Be Happy Travel & Tourism L.L.C is a travel and tourism company registered in Dubai, United Arab Emirates, offering:

• Dubai Holiday Packages
• International Holiday Packages
• Hotel Reservations
• Tours & Activities
• Airport Transfers
• Visa Assistance Services
• Medical Tourism Services
• Travel Insurance
• Cruise Holidays
• Transportation Services
• Related Travel Products and Services

2. INFORMATION WE COLLECT

We may collect the following categories of information:

2.1 Personal Information

• Full name
• Gender
• Date of birth
• Nationality
• Passport details
• Emirates ID details (where applicable)
• Visa information
• Residential address
• Billing address
• Email address
• Telephone number
• Emergency contact information

2.2 Travel Information

• Flight details
• Hotel preferences
• Travel itineraries
• Tour bookings
• Transfer bookings
• Special requests
• Dietary preferences
• Accessibility requirements

2.3 Medical Tourism Information

Where you request medical tourism services, we may collect information necessary to facilitate appointments and treatment arrangements, including:

• Medical reports voluntarily provided by you
• Treatment preferences
• Hospital and physician preferences
• Insurance information

Such information is only processed to facilitate requested services and shared solely with authorized healthcare providers and service partners.

2.4 Payment Information

When making bookings or purchases, payment information may be processed through secure third-party payment providers.

We do not store complete credit card or debit card details on our servers.

2.5 Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Geographic location (approximate)
• Website usage information
• Referral URLs
• Access times and dates

2.6 Marketing Information

We may collect:

• Newsletter subscriptions
• Marketing preferences
• Survey responses
• Promotional campaign participation

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Process bookings and reservations
• Provide requested travel services
• Arrange visas and travel documentation
• Facilitate medical tourism services
• Confirm payments
• Send booking confirmations and travel documents
• Respond to inquiries and customer support requests
• Improve our website and services
• Detect fraud and prevent unauthorized activity
• Meet legal and regulatory obligations
• Send promotional communications (where permitted by law)
• Personalize user experiences

4. LEGAL BASIS FOR PROCESSING

Where applicable under GDPR and similar regulations, we process personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent
• Protection of vital interests

5. SHARING OF INFORMATION

Travel Service Providers

• Hotels
• Airlines
• Cruise operators
• Transportation providers
• Tour operators
• Destination management companies

Visa Processing Partners

• Immigration authorities
• Consulates
• Embassies
• Authorized visa processing agencies

Medical Tourism Partners

• Hospitals
• Clinics
• Doctors
• Healthcare providers

Payment Providers

• Banks
• Payment gateways
• Fraud prevention providers

Technology Providers

• Website hosting companies
• CRM providers
• Customer support platforms
• Marketing platforms

Government Authorities

Where required by law, regulation, court order, or governmental request.

6. INTERNATIONAL DATA TRANSFERS

As a global travel company, we may transfer your information to countries outside the United Arab Emirates, including countries where travel suppliers, healthcare providers, visa authorities, or service providers are located.

By using our services, you acknowledge and consent to such international transfers where necessary to provide the requested services.

We take reasonable measures to ensure appropriate safeguards are in place to protect your information.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies, pixels, analytics tools, and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure advertising effectiveness
• Personalize content

Users may manage cookie preferences through browser settings.

Disabling cookies may affect certain website functionality.

8. MARKETING COMMUNICATIONS

With your consent or where legally permitted, we may send:

• Promotional offers
• Travel deals
• Newsletters
• Product updates

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

9. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Meet accounting and regulatory requirements

Retention periods may vary depending on applicable laws and business needs.

10. DATA SECURITY

We implement commercially reasonable administrative, technical, and organizational measures to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no internet transmission or storage system can be guaranteed to be 100% secure.

11. YOUR RIGHTS

Depending on your location and applicable laws, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge complaints with relevant supervisory authorities

Requests may be submitted using the contact details below.

12. CHILDREN'S PRIVACY

Our services are not intended for children under the age required by applicable law to independently consent to data processing.

Parents or legal guardians providing information on behalf of minors acknowledge that they have authority to do so.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of those websites before providing personal information.

14. DISCLAIMER REGARDING VISA AND MEDICAL SERVICES

For visa assistance and medical tourism services:

• We act as an intermediary and facilitator.
• Final visa decisions remain solely with relevant immigration authorities.
• Medical decisions, diagnoses, treatments, and outcomes remain solely the responsibility of healthcare providers.
• We do not guarantee visa approvals, treatment outcomes, or medical results.

Information provided for these services is shared only as reasonably necessary to facilitate the requested services.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Any updates will be posted on www.behappy.ae with a revised Effective Date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

16. CONTACT US

For privacy-related inquiries, requests, or complaints, please contact:

17. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the Emirate of Dubai.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.